Telegram
Telegram chat for business: every conversation in one inbox
Customers message you on Telegram — you reply from a shared team inbox, together with messages from the site, WhatsApp and VK.
14 days of the Team plan — free
Ваша компания · бот
90M+
Telegram audience in Russia
3 min
to connect the bot
1 inbox
for every channel
₽0
Telegram is in the Start plan
You have a business Telegram. What you lack is order
Four signs it is time to move business Telegram from a personal phone into a chat center
Conversations live in a manager's pocket
Customer chats sit on an employee's personal phone. They quit — and the base, the history and the promises leave with them.
“I didn't see that message”
A client wrote to the shared work account and nobody replied: everyone thought someone else was on it. The client waited and left.
Telegram is silent at night
People write most in the evenings, and nobody is there to answer. By morning the conversation is cold — the person solved it with a competitor.
Zero control
The manager cannot see how many conversations there were, who replied and how fast, or whether the client is happy. Just “we think we answer everything”.
Your bot is your storefront on Telegram
The customer writes to a branded bot with your name and avatar, while a live team handles the conversation inside. Command menus and quick replies close common questions before an operator.
- the official Bot API — no bans or grey schemes;
- the t.me/username link on your site, socials and cards — a direct inquiry channel;
- quick answers and human handoff on the word “operator”.
Гараж 22 · бот
@garage22_support_bot
Telegram sits next to every other channel
Telegram conversations arrive in the same inbox as messages from the site, WhatsApp, VK and Avito. The operator never switches between apps and sees the client's whole history in one place.
- a single inbox with filters by channel, department and operator;
- contacts merge: wrote first on Telegram, then on the site — one shared history;
- tags, notes and assignment in two clicks.
Инбокс Чатвы
Кира М. · Telegram
А есть ли рассрочка?
Пабло К. · Сайт
Доставка в СПб?
Инна Б. · VK
Запись на субботу
No conversation goes unanswered
A push about a new message reaches every free operator instantly. If nobody picks it up in five minutes — the admin hears about it.
- notifications to the browser, Telegram and email;
- escalation of unanswered conversations to the admin;
- quiet hours — no wake-ups at night, except conversations assigned to you.
Новый диалогсейчас
Telegram · Кира М.: «Здравствуйте! А есть ли рассрочка?»
Диалог без ответа 5 минут2 мин
Назначьте оператора, клиент ждёт
Connect in three minutes
Via the official bot — no scrapers or grey schemes
- 1
Create a bot in @BotFather
The /newbot command and a couple of questions — and you have a token. Bots are free, this is Telegram's official mechanism.
- 2
Paste the token into Chatva
In the dashboard: Channels → Telegram → paste the token. The connection check takes seconds.
- 3
Receive conversations
A client writes to the bot — the message instantly appears in the whole team's inbox. Replies go back to the client on Telegram.
Telegram for business: personal account, bot or chat center
What companies choose at different stages
| Task | Personal account | Own bot | Chatva |
|---|---|---|---|
| Reply to customers | ✓ | via code | ✓ |
| Team in one thread | − | − | ✓ |
| Quick replies without code | − | − | ✓ |
| Statistics and ratings | − | − | ✓ |
| Site and messengers together | − | − | ✓ |
| Custom logic via API | − | ✓ | ✓ |
How companies use Telegram chat
Online store
A new-arrivals channel leads to the bot: “what size?”, “where is my order” — answers in seconds, and the conversation is with an operator right away.
Services and booking
A client writes “want Saturday” — the bot offers free slots, the operator confirms. A reminder goes to the same chat the day before.
Experts and personal brands
Followers write after posts — questions turn into sales conversations instead of sinking in “requests”.
Delivery and logistics
“When is the courier?” — an auto-reply with the order status, complex ones go to the dispatcher. Overnight inquiries queue up for morning.
Telegram is Russia's main conversation channel
And the most underestimated one in quality control
90M+
monthly users in Russia
×2
faster replies than email
3 min
to connect via the Bot API
₽0
Telegram is in the free plan
Why not “just sit in Telegram”
A personal account works for a freelancer, but not for a company. Once you get more than ten customers a day, chaos starts: threads sink, colleagues are out of the loop, and a manager who quits takes the customer base away on their phone.
- all conversations belong to the company and are visible to the team;
- a conversation can be assigned to an operator or department;
- reply templates and internal notes right inside the thread;
- the client leaves a rating after closing — you see the team's quality;
- history is stored and can be exported to CSV or JSON anytime.
Telegram used to live on our senior manager's personal phone. We moved the bot into Chatva — now three operators see every thread, and in the evening I can see who answered what.
Honest pricing
Start free and grow with your customer flow. Cancel in one click, your data stays yours.
Pay for a year and get two months free.
Start
To test the idea
0 ₽/ per month
- 1 agent
- Site widget and Telegram
- 100 chats per month
- Quick replies
Team
For sales and support teams
1 490 ₽/ per month
- 5 agents
- All channels, no limits
- Autopilot and bots
- Telegram notifications
- Analytics and ratings
Business
Chains and high volumes
4 990 ₽/ per month
- Unlimited agents
- SLA and priority support
- API and webhooks
- White label, no Chatva mention
- A dedicated manager
FAQ about Telegram for business
Yes, the connection uses Telegram's official Bot API. It is an allowed mechanism — neither the bot nor the account gets blocked for it.
The client writes to your branded bot — with your name and avatar. Replies come from the bot, while live operators handle the thread inside.
Move the communication to the bot: put its link on the site, in social media and on business cards. New inquiries will go straight to the chat center.
Yes, set up quick replies and answers to common questions. The bot replies instantly, and if the client asks for a human, the conversation goes to an operator.
Start includes the website widget and Telegram. Other channels — MAX, WhatsApp, VK, Avito, email — are available on the Team and Business plans.
Related reading
Turn business Telegram into a real tool
Three minutes to connect — and no conversation stays on a personal phone.