Documentation: Telegram
Telegram
Updated September 7, 2026
Telegram connects via the official bot — Telegram's approved way for businesses to receive messages. Customers write to your branded bot, and the team replies from the Chatva dashboard.
Ваша компания · бот
What you need
- A Telegram account — a personal one is fine, bots are free.
- Three minutes of time. No card, no payment.
- Owner or admin rights in your Chatva company.
Connection, step by step
- 1
Open @BotFather
In Telegram find @BotFather — the official bot for creating bots. The link below opens it right away.
- 2
Create the bot with /newbot
BotFather asks for a name — customers see it, e.g. “Garage 22 Support”.
- 3
Pick a username
It must end in “bot”: e.g. garage22_support_bot. If taken, BotFather asks for another.
- 4
Copy the token
BotFather sends a token like 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11. It is the key to your bot — keep it private.
- 5
Paste the token into Chatva
Dashboard → Channels → Telegram → paste the token into the “Bot token” field → “Connect”. The check takes a couple of seconds.
- 6
Message the bot to test
Find your bot by its username and send any message — it appears in the Chatva inbox right away. Replies from the dashboard reach the client from the bot.
Useful BotFather commands
| Command | What it does |
|---|---|
| /newbot | Create a new bot |
| /setuserpic | Upload the bot's avatar — customers see your brand |
| /setdescription | The “What can this bot do” text above the chat |
| /setcommands | A menu button for customers: “Pricing”, “Delivery”, “Human” |
| /revoke | Revoke the token if it leaked |
One bot = one Chatva company. If the same token is connected elsewhere, messages get “split” between the services. Detach the bot from old integrations with /revoke in @BotFather.