Website chat
Live chat for your website that never loses a lead
A visitor asks a question — you reply in seconds from a single inbox. And if they message you on Telegram or WhatsApp, the conversation lands in the same place.
14 days of the Team plan — free
5 min
to install on any site
×3
more inquiries than a form
₽0
the Start plan, forever
24/7
autoresponder for common questions
Companies already answering customers in Chatva
Sound familiar? This is how a site loses customers daily
Visitors come with questions — and leave silently. Here are the four places where inquiries leak
The form is a black box
A person fills in six fields and a captcha, hits “send” — and waits who knows how long. Half never even reach the button: they drop off at the third field.
The phone is silent at the worst time
Statistics say up to 40% of inquiries arrive in the evening and on weekends. While the office sleeps, the client is already talking to whoever answered.
“Call us” is expensive
An operator call costs several times more than a message — and the younger audience hates calling at all. They will not write an email either: they just close the tab.
Inquiries are scattered everywhere
Email with the accountant, WhatsApp with a manager, “something was in DMs”. Nobody owns any of them — which means any of them can get lost.
A widget that looks like part of your site
No foreign design on top of yours: color, corners, position, greeting and quick replies are tuned in a live preview. The customer sees your brand, not a third-party service.
- accent color, background and buttons — separately, down to the “typing” indicator;
- your own name instead of “Chatva”, company or operator avatar;
- the dark theme adapts to the visitor automatically.
A bot answers while you are busy
The autoresponder meets the customer instantly: a greeting, quick replies with ready answers, an offline message at night. Common questions close without an operator — and “human please” hands the conversation to the team.
- quick replies resolve 30–50% of common questions;
- at night the widget asks for contact details so you can call back;
- human handoff — by trigger words or immediately.
No inquiry slips past
A new conversation is a push to the browser, a Telegram message or an email. Notifications arrive even with the dashboard tab closed, while quiet hours keep them from waking you up at night.
- pushes to the browser, a Telegram bot and email — your choice;
- escalation: a conversation unanswered for five minutes goes to the admin;
- quiet hours from 21:00 to 8:00 — except conversations assigned to you.
Новый диалогсейчас
Telegram · Кира М.: «Здравствуйте! А есть ли рассрочка?»
Диалог без ответа 5 минут2 мин
Назначьте оператора, клиент ждёт
Quality you can see in numbers
After a conversation closes, the customer leaves stars and an optional comment. You see the average rating per operator and channel — and know exactly where support is slipping.
- 1–5 star ratings with customer comments;
- first-response speed per operator;
- export conversations and ratings to CSV or JSON.
Оцените работу поддержки
«Ответили за минуту, спасибо!»
A tiny script — a big difference
Numbers teams see within the first weeks after installation
5 min
from code to the first conversation
30–50%
of questions closed by the autoresponder
7 channels
converging into one inbox
30 KB
widget weight — no site slowdown
Who gets leads from live chat
Different businesses use chat differently — the mechanics are the same
Online store
“Is my size in stock?”, “when is delivery?” — an instant chat answer pushes the hesitating buyer to checkout. Quick replies cover delivery and returns questions.
Services and booking
A client asks about time and price — the bot offers free slots right away, and the operator confirms the booking. At night the widget collects contacts for a callback.
Real estate
An inquiry from a listing arrives with the property context. The manager replies within minutes — before the client goes to a competitor with a similar flat.
Online school
The autoresponder closes questions about the program and installments; complex ones go to a care-team methodologist. Ratings show the quality of consultations.
Chat, form or phone: an honest comparison
Why teams move first contact to chat
| Form and email | Phone | Chatva | |
|---|---|---|---|
| Answer to the client | hours | minutes, if they get through | seconds |
| Team load | inbox triage | one call at a time | 3–5 conversations in parallel |
| Works at night | silently piles up | − | a bot answers and collects contacts |
| Contact history | drowns in email | − | the whole thread is saved |
| Visitor conversion | low: fields and captcha | lower every year | ×3 inquiries |
Install in five minutes
No developer, no template code changes
- 1
Sign up
Email and password — the company is created instantly, no bank card needed.
- 2
Configure the widget
Color, greeting, quick replies — everything visible in a live preview.
- 3
Paste the script
One tag before </body> on all pages. The dashboard has guides for Tilda, WordPress and Bitrix.
- 4
Reply to customers
Conversations arrive in the inbox and as pushes. Connect the first channel the same day.
How to choose a live chat for your website
An eight-point checklist to test any service
- Installs with one script, no developer — on Tilda, WordPress, 1C-Bitrix and custom sites.
- Has a free plan without a time limit, not just a 14-day trial.
- Messenger conversations arrive in the same inbox as website chat.
- Operators get pushes — to the browser, Telegram or email.
- Has an autoresponder for common questions and overnight contact collection.
- Conversation history is stored and exportable — the data belongs to you.
- Quality ratings: the client leaves stars after the conversation closes.
- Legally compliant: data stored in Russia, public offer and privacy policy on the site.
Honest pricing
Start free and grow with your customer flow. Cancel in one click, your data stays yours.
Pay for a year and get two months free.
Start
To test the idea
0 ₽/ per month
- 1 agent
- Site widget and Telegram
- 100 chats per month
- Quick replies
Team
For sales and support teams
1 490 ₽/ per month
- 5 agents
- All channels, no limits
- Autopilot and bots
- Telegram notifications
- Analytics and ratings
Business
Chains and high volumes
4 990 ₽/ per month
- Unlimited agents
- SLA and priority support
- API and webhooks
- White label, no Chatva mention
- A dedicated manager
We installed the widget in the evening — by morning there were three conversations, though we used to get one form a day. Turns out people just did not want to call anywhere.
FAQ about website chat
The Start plan is free with no time limit: 1 operator, widget and Telegram, 100 conversations a month. Paid plans are for teams, all channels and analytics.
The script loads asynchronously and does not block page rendering. It weighs under 30 KB and does not affect PageSpeed.
The button takes the visitor off your site into a messenger full of distractions. Chat keeps the client on the page — and the conversation still lands in the same inbox if they later write in a messenger.
Set up the autoresponder: quick replies cover common questions, and at night the widget collects contacts and notifies you. Reply in the morning — the client is already waiting.
Yes, there is a live demo dashboard on the site: explore the inbox and the widget without signing up.
Related reading
Put live chat on your site today
Five minutes to install — and not a single lead is lost again.