Widget setup

The widget is configured in the dashboard with a live preview: every change shows exactly how it will look on the site. Let's go through all the settings by tab.

Appearance

• Avatar — company logo or operator photo: chosen with the “Who customers see” switch.
• Accent color — widget header and operator messages; a standard palette or a custom hex.
• Widget name — header text instead of “Chatva”, e.g. “Garage 22 Support”.
• Position and corners — button on the right or left, soft or round corners.
• Greeting — the first message the customer sees.

Detailed settings

• Background and button colors — separate from the accent: chat background, quick replies, the “typing” indicator and the send button.
• Font size S/M/L and widget theme: system, light or dark.
• The “Powered by Chatva” label — removable on the Business plan.
• Rating after closing — customers leave stars and an optional comment; ratings show up in analytics.

Autoresponder

The bot greets the customer first: it shows the greeting and quick replies. If the customer writes free text or asks for a human — the conversation goes to an operator.

• Quick replies — up to three buttons with ready answers: “How much?”, “Delivery”, “Working hours”.
• Offline message — the text shown when the whole team is offline.
• Human handoff — by trigger words (“human”, “operator”) or immediately, skipping the bot.

Behavior

• Auto-open — the widget opens itself after 10 seconds and greets the visitor.
• Contact collection — before the chat starts the widget asks for a name, phone or email; fields are selectable.
• Overnight collection — when everyone is offline, the bot asks for contact details so you can call back.
• Read receipts — the customer sees whether the manager has read their message.