MAX
MAX messenger for business: claim the channel before competitors
MAX is the fastest-growing messenger in Russia — and businesses are barely there. Connect the channel in 2 minutes and reply from the shared inbox.
14 days of the Team plan — free
MAX · Чатва
2 min
to connect with a code
#1
audience growth in Russia
0 rivals
in the customer's chat list
1 code
instead of bot setup
Every channel goes through the same cycle
First there is audience without business — then the opposite. It happened with Telegram in 2014 and WhatsApp Business in 2018: whoever entered early bought the channel's loyalty cheap. MAX is exactly at that point now: state promotion, preinstallation on devices — and an empty customer chat list.
- no competitors or ad mailings in the customer's chat list — just you;
- preinstallation on new devices — the audience grows by itself;
- the customer remembers “messaged them on MAX, answered in a minute” and returns;
- two-minute connection, the same tools as other channels.
“We will join when the customers are there”
The most expensive strategy in new channels. What happens to latecomers
Early is cheap. Late is ten times dearer
Once the channel is mainstream, you will be fighting competitors' ads for customer attention. The early audience costs almost nothing.
The customer is already asking — you are not there
MAX is preinstalled on new devices: some of your customers are already looking for businesses there. They write into the void — and draw conclusions.
“Aren't you on the messenger?”
For part of the audience — especially the public sector and older clients — not being on the right messenger sounds like “the company is unreachable”.
All eggs in one basket
A business on a single messenger depends on it completely. A backup channel today is not a luxury — it is insurance for your customer connection.
MAX sits in the same inbox as every other channel
MAX conversations arrive in the shared inbox next to the site, Telegram, WhatsApp and VK. The operator installs no extra app and learns no new interface — works as usual.
- a single inbox with filters by channel and operator;
- contacts merge: wrote in MAX and on the site — one shared history;
- templates, notes and responsible assignment.
Инбокс Чатвы
Кира М. · Telegram
А есть ли рассрочка?
Пабло К. · Сайт
Доставка в СПб?
Инна Б. · VK
Запись на субботу
A bot greets customers without you
The autoresponder welcomes, closes common questions with quick replies and hands the conversation to a human — by trigger word or immediately. At night it collects contact details for a callback.
- instant replies at any hour;
- quick replies resolve up to half of the questions;
- the customer notices no difference — your brand does the talking.
Notifications you cannot miss
A new MAX message is a push to the browser, Telegram or email. A conversation unanswered for five minutes automatically goes to the admin.
- pushes even with the dashboard tab closed;
- escalation of unanswered conversations;
- quiet hours — no wake-ups at night, except personal assignments.
Новый диалогсейчас
Telegram · Кира М.: «Здравствуйте! А есть ли рассрочка?»
Диалог без ответа 5 минут2 мин
Назначьте оператора, клиент ждёт
Connect with a code in two minutes
No bot, token or settings — one code
- 1
Get a code in the dashboard
Channels → MAX → “Get code”. The code is valid for 10 minutes.
- 2
Open MAX
Find the official Chatva chat in the app's search.
- 3
Send the code
The app confirms the link — and customer conversations appear in the inbox.
Join MAX now or in two years
The difference between early and late channel entry
| Now | In 2 years | |
|---|---|---|
| Competition for attention | almost none | like everywhere else |
| Cost of connecting | 2 minutes of time | time + promotion budget |
| Place in the customer's chat list | always on top | between competitors |
| Early customers' loyalty | “you were first” | already taken by others |
Who needs MAX right now
Public sector and adjacent
Schools, clinics, utilities and public services are moving to MAX — be reachable where your customers have to be.
Regional business
New messengers take root fastest in the regions: barbershops, dental clinics, auto services — become the first in town.
Customers without Telegram and WhatsApp
Part of the audience avoids foreign messengers — for them MAX becomes the only chat channel with you.
Any business — as insurance
If anything happens to the familiar messengers, customer communication is already set up and working.
A channel that grows by itself
And that nobody has claimed yet
#1
audience growth rate in Russia
2 min
code-based connection
0 rivals
in the customer's chat list
all features
like other channels: bot, departments, ratings
We missed the moment everyone joined Telegram, and regretted it. In MAX we were first in town — customers write “oh, you are here too”, and it sells pleasantly.
Honest pricing
Start free and grow with your customer flow. Cancel in one click, your data stays yours.
Pay for a year and get two months free.
Start
To test the idea
0 ₽/ per month
- 1 agent
- Site widget and Telegram
- 100 chats per month
- Quick replies
Team
For sales and support teams
1 490 ₽/ per month
- 5 agents
- All channels, no limits
- Autopilot and bots
- Telegram notifications
- Analytics and ratings
Business
Chains and high volumes
4 990 ₽/ per month
- Unlimited agents
- SLA and priority support
- API and webhooks
- White label, no Chatva mention
- A dedicated manager
FAQ about MAX for business
MAX's audience is the fastest growing among Russian messengers, and preinstallation accelerates it. Connection takes two minutes — you are ready when customers arrive.
No. Connection uses a one-time code from the app — no bot creation, tokens or number confirmation.
For the customer — the default messenger on their device. For you — nothing: in Chatva, MAX conversations look and work like any other channel.
From the Team plan — together with WhatsApp, VK, Avito and email. The free Start plan includes the website widget and Telegram.
Related reading
Claim MAX first
While competitors hesitate — your channel is already working.