VK
VK messages — in one inbox with your site and messengers
Followers write to your community — the team replies from a shared dashboard, side by side with conversations from the site, Telegram and WhatsApp.
14 days of the Team plan — free
Сообщения сообщества
2 min
to connect via OAuth
70M+
VK audience in Russia
1 inbox
community, site and messengers
100%
of history stays with the company
For many companies VK is the main social network: the community, the ads and the followers who write “in DM”. But community messages live apart from every other channel: an admin chats from a personal account, threads sink, and nobody sees how many inquiries came in. Chatva connects the community to a shared inbox: VK messages reach the team together with all other channels.
Сообщения сообщества
Who needs the VK connection most
If two or more points are about you, the channel pays off fastest
- You run a community: followers ask in messages, not by phone.
- VK ads bring inquiries into DMs — and they get lost between chats.
- One admin answers from a personal account — nobody can cover for them.
- Customers write in the evenings and on weekends, when the community is “silent”.
- The manager cannot see who replies to followers and how fast.
- You run promos and contests — message volume spikes on those days.
Connect via OAuth
VK's official protocol — we never see your password
- 1
Click “Connect” in the dashboard
Channels → VK. A VK authorization window opens — sign-in happens on VK's side.
- 2
Allow message access
VK asks permission to read and send community messages. Access can be revoked anytime.
- 3
Choose the community
Admin of several? Pick the right one from the list. Messages start arriving right away.
- 4
Assign owners
VK conversations can go straight to sales or support — round-robin across online operators.
Why not just reply from the community
The community interface is built for a single admin. Once you get more than a dozen messages a day, the usual chaos begins: threads are forgotten, colleagues duplicate answers, and a departed SMM manager keeps access to the whole history.
- conversations belong to the company, not an admin's personal account;
- unread never sinks: counters, filters and assignment to people;
- reply templates — a common question closed in a second;
- the manager sees response speed and ratings per operator;
- history is exportable and independent of employees' access.
What the VK + Chatva combo does
Replies from the community
The customer gets a normal VK message — while inside, your team handles it with notes and handoff to colleagues.
One contact
Wrote first in VK, then in WhatsApp — you have both conversations, merged by phone number.
Follower ratings
After closing, the client leaves stars — you see reply quality for the VK channel specifically.
FAQ about VK for business
No, only private community messages reach the inbox. Comments stay in VK — Chatva is about conversations, not feed moderation.
No: replies are sent on behalf of the community, like normal VK messages. For the follower nothing changes — for you, a team and control appear.
No, OAuth access to community messages is free. Limits only come from the Chatva plan: VK is available from the Team plan.
Their access is revoked in the Chatva dashboard with one button — all history stays with the company. Their personal VK is not tied to any of it.
Yes: set up the autoresponder with quick replies — common questions close without an operator, and “human please” hands the conversation to the team.
Related reading
Connect your community to the single inbox
Two minutes — and no follower message gets lost in a personal account.