Chatva

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    Documentation: Chatva documentation

    Chatva documentation

    Updated October 11, 2026

    On this page

    Chatva brings customer conversations into one inbox: the website widget, Telegram, MAX, WhatsApp*, VK, Avito and email. This documentation walks you from the first script tag to fine-tuning your team — step by step, with pictures and examples.

    Choose a channel and open its guide below. Chatva interface in Russian, demo data.

    Choose a channel and open its guide below. Chatva interface in Russian, demo data.

    The Channels section in Chatva

    Where to start

    QuickstartVerify your email, create a workspace and test a conversationWidget installationTilda, WordPress, 1C-Bitrix, InSales and custom sitesConnecting channelsChoose a method, follow screenshots, test messages and fix errorsFor developersREST API, webhooks and the OpenAPI spec

    How Chatva works

    A customer writes in a connected channel and the message appears in the shared inbox. An operator replies from the dashboard and the customer receives the answer in the original channel. Capabilities depend on the connection method: email forwarding receives incoming mail, while replying requires an IMAP mailbox connection.

    • Inbox — all conversations with filters, assignment to operators and departments, tags and internal notes.
    • Widget — a customizable site chat with quick replies, contact collection and quality ratings.
    • Autoresponder — greeting, answers to common questions and handoff to a human.
    • Team — roles (owner, admin, operator), departments and notifications.
    • Analytics and export — customer ratings, response speed, conversation export.
    →Quickstart