MAX
Updated October 11, 2026
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MAX has two modes: a personal profile for your account’s messages and a bot for a separate customer contact. Use QR on a computer or embedded sign-in on a phone.
Before you connect
- Personal profile: access to MAX and the account password if additional protection is enabled.
- Bot: a verified organization, sole trader or self-employed profile on business.max.ru, an approved chatbot and its API token.
Open the correct workspace in Chatva → Channels → the channel card → Connect. On first connection, use Next to go through the introductory steps. In the mobile app, the same guide is available during onboarding and under Channels.
Choose your connection method
Personal profile
Prepare your MAX account, then follow the instructions for a computer or the Chatva app.
Prepare MAX sign-in
Open MAX on your phone
Check that you are signed into the correct account. Keep your phone nearby to confirm sign-in. Official sign-in instructions.
Check your sign-in password
With an active session, MAX may require you to set a password on that device first: Settings → Security → Sign-in password. Have it ready for the next step. Password settings.
If sign-in fails, open MAX help and use the support link at the bottom of the article. A personal-profile connection does not require a bot in the partner dashboard.
On a computer: QR code
Choose Personal profile → Show pairing QR
Keep the code open on your computer.
Scan the code in MAX
On your phone, open MAX → Settings → Devices. Scan Chatva’s QR code and confirm the sign-in.
Enter your password if MAX requests it
The MAX account password field appears in Chatva if needed. Enter it, press Confirm password and wait for the connected account.
In the Chatva app: sign in to MAX
Choose Personal profile → Sign in. The app opens web.max.ru; finish signing in to MAX and Chatva captures the session automatically. If you choose By QR, display the code on another screen so MAX can scan it.
Bot token connection
Create and prepare a bot in the MAX partner dashboard. After moderation, copy its token into Chatva.
Create a bot in the MAX dashboard
Sign in and choose your business
Open business.max.ru, sign in and select your business profile. If needed, complete profile creation and verification.
Create a chatbot
On the MAX platform, open Chatbots → Create. Complete the card and submit it for review. Fields and requirements.
MAX platform: Create in the Chatbots card. Official interface example in Russian.
Source: MAX · Создание чат-бота ↗Wait for successful moderation before obtaining the token. If changes are requested, open the bot card and follow MAX’s feedback. Moderation status.
Open the published bot’s settings
At business.max.ru, open Chatbots. On your bot’s card choose ⋮ → Settings. Token location.
MAX: bot card menu ⋮ → Settings. Official example in Russian.
Source: MAX · Управление ботом ↗Press the copy icon beside the token
In MAX platform settings, find Chatbot → Access token and press the copy icon on the right. The circular arrow rotates the token; it is not the copy button. Official instructions.
Copy a MAX token with the icon on the right. Token value hidden.
Source: MAX · Получение токена ↗Paste the token into Chatva
Paste the token copied from MAX into Chatva: MAX → Bot → Bot token → Connect. Chatva checks the bot and registers its webhook automatically.
Test an incoming message and a reply
Write from a different account
Send “Connection test” to the personal MAX account or your bot. Use a different account to test an incoming customer message.
Find the conversation in Chatva
Open the correct workspace’s Inbox and check the channel and sender. If an assignee or status filter is active, switch to all conversations.
Reply from the inbox
Send “Message received” and confirm on the customer’s side that it arrived from the correct number, bot or page. Connection status alone does not confirm two-way delivery.
Troubleshooting
| What happened | What to check |
|---|---|
| QR expired | Request a new QR code and scan the fresh code. Check that you are authorizing the correct account. |
| Password requested after QR | Enter the MAX account password in the new field. QR sign-in does not bypass additional protection. |
| Token rejected | Check that you copied the full token of an active bot. If MAX replaced the token, update it in Chatva. |
| Personal account connected but history is incomplete | Recent conversations are loaded partially. Send a new message from a different account to verify the connection. |