Connecting channels
Updated October 11, 2026
On this page
Start with a channel your customers already use. Choose the right account type, follow its guide, then test a message from the customer to Chatva and back.
Channels: choose a message source. Chatva interface in Russian, demo data.
TelegramWhatsAppVKСайтMAX
Инбокс Чатвы
T2
Кира М. · Telegram
А есть ли рассрочка?
Пабло К. · Сайт
Доставка в СПб?
V
Инна Б. · VK
Запись на субботу
Before you connect
- Select the correct workspace and sign in as an owner or administrator.
- Keep your messenger phone nearby. Scanning a QR code requires another screen.
- Make sure you can access the number, bot, community or mailbox you are connecting.
- Have a second account ready, or ask a colleague to send a test message.
Choose your connection method
| Channel | Connection method | What you need |
|---|---|---|
| Telegram | Personal profile or bot | Phone and login code / BotFather token |
| WhatsApp* | Personal profile; Meta business | Phone for QR or pairing code / Meta credentials |
| MAX | Personal profile or bot | MAX sign-in or QR / bot token |
| VK | Personal profile or community | VK sign-in / community admin access |
| Avito | Account API credentials | Client ID, Client secret, Messenger API access |
| Facebook* | Page Messenger | Page and Meta access / Page token |
| Instagram* | Professional account through Meta | Linked Facebook Page |
| Yandex, Mail.ru, custom IMAP or forwarding | App password / forwarding rule |
Open your channel’s guide
TelegramPersonal profile, login code and 2FA; BotFather botWhatsApp*QR, pairing on one phone and Meta BusinessMAXMobile sign-in, QR and bot tokenVKPersonal profile, community and Callback APIAvitoMessenger API subscription, credentials and message checksFacebook*Messenger Page and manual webhook setupInstagram*Professional account and messaging permissionsEmailFour methods; receiving and replying explained
What counts as a successful connection
- The connected account is shown on its channel card.
- A new test message from another account is visible in the inbox.
- A reply from Chatva reached the customer. Email forwarding supports incoming mail only; replies require IMAP setup.
Troubleshooting
| What happened | What to check |
|---|---|
| No Connect button | Check your workspace role and selected channel. Owners and administrators manage connections. |
| Channel or profile payment required | Open Finance. Entering a token again does not change plan limits. |
| Sign-in required | Open channel settings and sign in again. The messenger session may have expired or been revoked. |
| Connected, but no conversation | Clear inbox filters and send a new message from another account. For manual VK/Meta setup, also check the webhook. |