Documentation: Team and departments
Team and departments
Updated September 7, 2026
Chatva grows with your team: from a single person to sales and support departments. Let's cover roles, departments and conversation distribution.
Новый диалог
Отдел
продажи
Оператор
онлайн
Roles
| Capability | Owner | Admin | Operator |
|---|---|---|---|
| All company conversations | ✓ | ✓ | — |
| Assignment and departments | ✓ | ✓ | — |
| Settings and channels | ✓ | ✓ | — |
| Plan and payments | ✓ | — | — |
| Own conversations and department | ✓ | ✓ | ✓ |
Departments
Departments distribute conversations: sales takes orders, support solves issues. The inbox has a “My department” filter, and a conversation can be transferred to another department in one click — with the full history preserved.
Invites
Colleagues are invited by email: each gets a role and sees only what they need. The limit depends on the plan: no invites on Start, five seats on Team, unlimited on Business.
- Auto-assignment — new conversations go round-robin to online operators.
- The “online” status is detected automatically from dashboard activity.
- An operator sees their own conversations and their department's; the owner and admin see everything.