Team and departments

Chatva grows with your team: from a single person to sales and support departments. Let's cover roles, departments and conversation distribution.

Roles

Departments

Departments distribute conversations: sales takes orders, support solves issues. The inbox has a “My department” filter, and a conversation can be transferred to another department in one click — with the full history preserved.

Invites

Colleagues are invited by email: each gets a role and sees only what they need. The limit depends on the plan: no invites on Start, five seats on Team, unlimited on Business.

• Auto-assignment — new conversations go round-robin to online operators.
• The “online” status is detected automatically from dashboard activity.
• An operator sees their own conversations and their department's; the owner and admin see everything.