Data export

Conversations and contacts belong to you. Export them anytime — for a backup, analysis or migration. Data comes in open formats that open in Excel, Google Sheets and Numbers.

Exporting conversations

1. 1

   Open Settings → Export

   Click “Export conversations” — a selection dialog opens.

2. 2

   Choose conversations and format

   All, yours or new; CSV and Excel — one row per message, JSON — the full conversation structure.

3. 3

   Download the file

   The file is generated instantly and downloads in the browser. Large exports arrive as an email link.

JSON structure

{
  "exportedAt": "2026-09-07T12:00:00Z",
  "dialogs": [
    {
      "id": "cv_018f3a",
      "client": "Kira Meshcheryakova",
      "channel": "telegram",
      "tags": ["delivery"],
      "rating": 5,
      "messages": [
        {"from": "client", "time": "11:58", "text": "Hello!"},
        {"from": "operator", "author": "Anna", "time": "11:59", "text": "Good afternoon!"}
      ]
    }
  ]
}

Contacts

A separate button exports customer contacts to CSV: name, channel, tags and first-contact date. The file is ready to import into a CRM or mailing service.