Documentation: Facebook
Updated September 7, 2026
Your Facebook page messages arrive in the shared inbox: the team replies from the dashboard, and the customer gets the answer in Messenger from the page.
Facebook · Messenger
What you need
- A Facebook page where you are an admin.
- An app in Meta for Developers with the Messenger product and the pages_messaging permission.
- Five minutes and owner or admin rights in Chatva.
Connection, step by step
- 1
Open Channels → Facebook
In the Chatva dashboard: Channels, the Facebook card → “Connect”.
- 2
Enter the page ID and token
The page ID is in the page's About section. The token lives in your Meta app: Messenger → Settings → Access tokens.
- 3
Copy the webhook from the form
In Meta for Developers: Webhooks → pick the page → paste the URL from the form and your verify token, subscribe to the messages field.
- 4
Save
Chatva verifies the page and activates the channel. Event signatures are checked against the App Secret automatically.
- 5
Test receiving
Message your page in Messenger — the conversation appears in the inbox, replies go from the page.
What syncs
| Data | Reaches the inbox |
|---|---|
| Page private messages (Messenger) | ✓ |
| Post comments | − |
| Reviews and mentions | − |
Messenger allows replies within 24 hours of the customer's message — answer fast and the window never closes.