Notifications
Updated September 7, 2026
On this page
Fast replies are chat's main advantage. Notifications are set up so operators learn about new conversations instantly, without drowning in pings.
Событие
новый диалог
Правила
тихие часы
Пуш / TG / почта
Delivery channels
- Browser push — arrives even when the dashboard tab is closed; enabled with one button.
- Telegram bot — personal notifications in the messenger, handy from a phone.
- MAX bot — the same for the MAX messenger.
- Email — for those who live in their inbox: new conversations and digests.
Trigger rules
| Event | Who gets it |
|---|---|
| New conversation | All online operators of the department or company |
| Conversation unassigned for 5 minutes | Administrators |
| Mention in a note | The mentioned person |
| New conversation rating | The conversation operator and administrators |
| Morning digest | Owner and administrators, on schedule |
Quiet hours
From 21:00 to 8:00 notifications stay silent — except conversations assigned to you personally. The schedule is set in the profile, the timezone is detected automatically.